Warranty
12 Month National Wide Warranty
Unless otherwise stated, products listed and sold by Vic Auto Parts come with a 12 month warranty.This warranty is given by Vic Auto Parts for the items described in our listings.Under the Australian Consumer Law, as a consumer, you are entitled to a full refund or replacement or repair for a major failure and compensation for any reasonably loss or damage within ordinary cause of business. Partial refund agreed by consumer may be less than the purchase price if deemed to have completed the claim.
Make the claim
Preferably, you can contact us via email. When the claim is received, our customer service will consider each claim on a case by case basis and if required, photo of proof may be requested by us to complete the claim. Where the item is defective or not as described, we will pay for the item to be sent back to us.
Warranty period commences on the date the payment is fully received by us. Your products may contain warranty documents inside the product packaging provided. Any such warranty papers are not given by us will not void the warranty entitlement on the products.
Vic Auto Parts does not provide any refund, replacement, exchange or resend items with the following conditions:
- Product was damaged by using it in a way it was not meant to be used.
- Product was stolen or damaged due to wear and tear.
- You have had a defect drawn to your attention before you purchased the product.
- You changed your mind and wish to return used, unsalable products which is free from manufacturing defects or faults.
- Products are not purchased from us.
- Claimed Products are found to be in good working order.
- Faulty products returned in exchange for a higher value of products.
If any returned goods are found to be in good working order, Vic Auto Parts reserves the right to seek reimbursement for any costs incurred by us in relation to such goods. In such event, we may hold your goods until payment is received.